Return & Exchange Policy
We want you to love your jacket. If you're not satisfied, here’s how we can help:
Eligibility for Return/Exchange:
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Return requests must be made within 14 days of delivery.
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Items must be unused, in original condition, with tags attached.
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Custom-made jackets are non-refundable unless defective.
Process:
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Email us at support@leathernativ.com with your order number and reason for return.
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Once approved, you’ll receive instructions to ship the product back.
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After inspection, refunds or exchanges will be processed within 5–7 business days.
Return Shipping Costs:
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The customer is responsible for return shipping unless the item is defective or incorrect.
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We recommend using a trackable shipping service.
Cancellation Policy
Orders can be cancelled within 12 hours of purchase. After this time, your order may already be in production or shipped.